| Arrival / Departure rules |
| 1) Satisfaction with the transportation used (Taxi, subway and …) | |
| 2) Possibility of car parking | |
| 3) Parking fee | |
| 4) How to access terminal from the parking lot | |
| 5) Wheelchair availability | |
| Signage and information at the airport |
| 6) Quality of information on flight boards | |
| 7) Ease of navigation through signage | |
| 8) Quality of services provided by in-person flight information | |
| 9) Quality of services provided by terminal management | |
| 10) The airport website | |
| Police inspection (first gate) |
| 11) Waiting time in the inspection queue | |
| 12) How was the police inspection staff behavior | |
| Quality of cargo/passenger reception |
| 13) Waiting time in the reception queue | |
| 14) How was the reception desk staff behavior | |
| Passport control |
| 15) Waiting time in the passport control queue | |
| 16) How was the passport control staff behavior | |
| Final security inspection (Last gate) |
| 17) Waiting time in the final security inspection queue | |
| 18) How was the final security inspection staff behavior | |
| Welfare facilities |
| 19) Variety and quality of restaurants foods | |
| 20) Prices of goods and restaurants foods | |
| 21) WIFI internet access | |
| 22) Access to the bank and ATM | |
| 23) Exchange and services | |
| 24) Access to WC and their cleanliness | |
| 25) Access to prayer rooms and their cleanliness | |
| 26) Smoking room | |
| 27) Medical and first aid services | |
| Terminal area |
| 28) Terminal cleanliness | |
| 29) Terminal appearance | |
| 30) A sense of security and peace | |
| Overall satisfaction rate : | |
| What services do you expect from the airport that are not available? |
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