Survey form Passengers of Imam Khomeini Airport City
  Greetings and regards to you, respected passenger:
  In order to improve the level of services to the respected passengers of Imam Khomeini Airport City, please help us complete this questionnaire.
  Gender:    Education:  
  Age:  
  Nationality:    Country of residence:    Province of residence:  
  Flight destination:    Flight date:    Flight time:  
  Airline:    Number of trips from/to Imam Khomeini airport in the past year:  
  How to arrive at the airport:  
  Duration of stay at the airport before the flight:  
  Arrival / Departure rules
  1) Satisfaction with the transportation used (Taxi, subway and …)  
  2) Possibility of car parking  
  3) Parking fee  
  4) How to access terminal from the parking lot  
  5) Wheelchair availability  
  Signage and information at the airport
  6) Quality of information on flight boards  
  7) Ease of navigation through signage  
  8) Quality of services provided by in-person flight information  
  9) Quality of services provided by terminal management  
  10) The airport website  
  Police inspection (first gate)
  11) Waiting time in the inspection queue  
  12) How was the police inspection staff behavior  
  Quality of cargo/passenger reception
  13) Waiting time in the reception queue  
  14) How was the reception desk staff behavior  
  Passport control
  15) Waiting time in the passport control queue  
  16) How was the passport control staff behavior  
  Final security inspection (Last gate)
  17) Waiting time in the final security inspection queue  
  18) How was the final security inspection staff behavior  
  Welfare facilities
  19) Variety and quality of restaurants foods  
  20) Prices of goods and restaurants foods  
  21) WIFI internet access  
  22) Access to the bank and ATM  
  23) Exchange and services  
  24) Access to WC and their cleanliness  
  25) Access to prayer rooms and their cleanliness  
  26) Smoking room  
  27) Medical and first aid services  
  Terminal area
  28) Terminal cleanliness  
  29) Terminal appearance  
  30) A sense of security and peace  
  Overall satisfaction rate :  
  What services do you expect from the airport that are not available?
  
  Send

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